The Reserve Bank of India has launched Complaint Management System (CMS), on its website for facilitating RBI’s grievance redressal process and also to improve customer experience in timely redressal of grievances.
Complaint Management System is a software application launched by RBI for lodging complaints against any regulated body with public interface such as commercial banks, urban cooperative banks , Non-Banking Financial Companies (NBFCs). It is expected that the CMS will maintain trust and sustain the confidence of consumers in the banking system and other financial service providers (FSPs), quick and effective grievance redressal mechanism together with customers empowerment through education is a must.
