PAi will be available round the clock to help the users with accurate information about NPCI products.
National Payment Corporation of India (NPCI) has launched AI-based chatbot, PAi, to create awareness around its products like FASTag, RuPay, UPI, AePS on a real-time basis.
The virtual assistant based on artificial intelligence (AI) is available round the clock, helping users to access accurate information on NPCI products. Customers can ask queries in English and Hindi, via text or voice on the websites of NPCI, RuPay, and UPI Chalega.
The NPCI was set up in 2008 as an umbrella organisation to operate retail payments and settlement systems. NPCI has created a strong payment and settlement infrastructure in India.
It has changed the way payments are made in India through retail payment products such as RuPay card, Unified Payments Interface (UPI), Bharat Interface for Money (BHIM), Immediate Payment Service (IMPS), BHIM Aadhaar, National Electronic Toll Collection (NETC Fastag) and Bharat BillPay.
ChatbotPAi is developed by Bengaluru based start-upCoRover Private Limited.